By Corey Moss
Many in the industry by now may have seen this article from Steven Lamphear, Channel Development Manager at Barco – Overture: Create Next Generation Meeting Room Experiences (May 17, 2018).
What’s to be understood here, is that the article relates to what is specified in the first paragraph:
How many meetings have you been in that don’t start on time because participants are spending the first 15 minutes (or more) trying to manage technology with remotes or attempting to navigate confusing interfaces? In many companies technology challenges like these have become so vexing that an IT/AV technician is required to be on hand to start all meetings. As a result, employees avoid the meeting rooms and technologies that frustrate them, which can lead to decreased productivity in meetings.
I do know this, as I had been in commercial AV integration for years and heard the complaints first-hand – whether it had to do with another integrator’s poor work in doing the installation, or a lack of proper training on equipment usage… which is truly the integrator’s fault. However at times, in the integrator’s defense, it became laziness in terms of just not wanting to learn the proper usage of the integrated room solutions. With that being said, productivity would absolutely decrease, and all involved would suffer.
What Steve points out next is a known fact in the IT world, that techs are sent on the run in the company or on the campus all day to take care of fires (help desk tickets, same thing), whether major or minor. He refers next to visibility into the network, in terms of being proactive vs. reactive.
Now, with this in mind we already know that this is not a dedicated piece on ClickShare, though it is a part of the equation here. This article first and foremost relates to the ability to monitor and control, which is of course as all who follow Barco know – Overture software. As stated it ensures better meeting experiences by automating in-room hardware to respond to how users work and interact, and by providing template-based user interfaces that are consistent from meeting room to room.
There’s the reference to a tech manager’s gut reaction when faced with such issues to add-in more technology, leading as you’d of course figure to more hardware.
And no end user, especially those who are leveraging the latest in IT technologies (look up IT as a Service) really wants that anymore…
Now, there is a paragraph in the article that begins: NEW at InfoComm – stating how Overture can now be configured with ClickShare, eliminating time spent “passing the cable” from presenter to presenter creating – and here’s the hook to the article – an integrated and streamlined meeting environment. It continues to state how Overture and ClickShare together manage a full range of customized settings and provide increased productivity.
That’s pretty much it – followed by the call out to see Overture in action at InfoComm 2018 (at booth #C2536), and to be among the first to experience the integration of Overture and ClickShare. A great introduction by Steve Lamphear, where the proof will be seen by all at the show.
I will certainly be there to see if it’s one of the ‘Transformative Solutions’ that we’ll be looking for at Convergent AV, and if as described here, with the IT/AV tech’s plight in mind as well, this could very well be a combined solution that transforms the AV space in terms of wireless presentation along with monitoring and control.
With over 20 years in audio visual integration and IT/computer sales and consulting, Corey Moss is the owner of Convergent AV. Corey writes for the publication and hosts/produces podcasts – The AV Life, Convergent Tech Talk and Convergent Week. He has written for numerous industry publications about AV, IT, unified communications and collaboration (UCC), cloud and software, IoT, cybersecurity and more. He has also conducted interviews with AV and IT executives and global influencers. Find him talking about a whole lot of things, tech and otherwise. On LinkedIn https://www.linkedin.com/in/mosscorey/.