By Convergent AV

It was announced recently that Avaya has been rated as a Leader in the ‘2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment.’ Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally, to go along with industry players like Cisco, Microsoft and Mitel.

IDC 2017 UCC

In the report IDC, a global marketing intelligence firm, identified three major trends occurring with the deployment of the unified communications and collaboration (UC&C) technologies:

  • Expansion of the market to $33.8 billion in 2017
  • Increase in the number of businesses using UC&C to 37%
  • The solidifying of cloud’s role as the leading delivery model, although businesses continue to invest in premises-based systems.

Avaya has continued to advance both its Team Engagement portfolio of unified communications and collaboration technologies and Customer Engagement portfolio of contact center solutions, including the launch of Avaya Equinox for Team Engagement and Avaya Oceana for Customer Engagement. Avaya Breeze puts real-time communications into applications and processes that customers and teams use every day, supporting greater productivity and customer satisfaction.

Avaya and its channel partners offers a number of deployment options, including hybrid, private and public cloud, managed services and on-premises for both enterprise and midsize businesses.

Gary E. Barnett, SVP and GM, Engagement Solutions, Avaya stated, “As the UC&C market continues to grow, companies are seeing both the successes and pitfalls that come with the evolution of technologies. Those that invested in point products with limited capabilities may find it difficult to integrate or expand them into a more cohesive, multi-functional solution. Avaya continues to take the long view, offering the flexibility to enable companies to leverage their existing investments while adopting new capabilities — via hybrid or pure cloud — that support a more comprehensive digital strategy.”

You can read the IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment about here.